May 23, 2011

JW Marriott Grand Rapids Honored for Best Customer Service

JW Marriott General Manager, George Aquino, receives the award for the hotel.

The JW Marriott Grand Rapids collected its 2010 Marriott International excellence in customer service award today at the Marriott Western Region's General Manager's conference in Chicago. Marriott's Guest Satisfaction Survey or GSS, measures the overall performance of each hotel in every area of operations from arrival & departure, check-in, food and beverage, amenities, room cleanliness and service execution. Only the top 2.5% of all full service JW Marriott, Renaissance and full service Marriott's make up this elite group of hotels in the United States and Canada. Five hotels out
of the Western Region (From Hawaii to the Midwest and Canada) were given this honor.

The JW Marriott Grand Rapids finished number one among all the JW Marriott brands in the country; its second out of its short three-year history (the hotel finished 2nd in 2009). 

A special recognition goes to Joel Berghorst, Assistant Rooms Manager, the hotel's designated GSS champion. His leadership has kept the hotel associates focused on the goal of being the best in the country. Most of all, this award is dedicated to every associate of the JW Marriott Grand Rapids for their commitment to being the best. Thank you.


65 comments:

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Yeah he deserve for this award.Their services are awesome...

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Marriott is one the best hotels in the world and of course their services are really appreciable. So this award isn't deliver to wrong or out of merit people.

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To say that best customer service is important is an understatement. Businesses should value every single client they have, because clients give the bulk of revenue to them. The hotel's utmost attention to its visitors and the hotel itself should serve as a model for businesses, in connecting with their market.

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Well deserved! The Marriott brand is great, JW Grand Rapids stands above and beyond other JW's around the world. Well done JWGR - earned and deserved. Time to celebrate!

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